In a move that underscores its unwavering commitment to customer satisfaction, staff welfare, and service excellence, the Sierra Leone Commercial Bank (SLCB) has announced the temporary closure of its Wilkinson Road Branch to allow them carry out essential rehabilitation and modernization works aimed at improving safety, accessibility, and overall customer experience.
According to an official statement, the decision reflects SLCB’s proactive approach to maintaining a secure and comfortable banking environment for both customers and employees. “This temporary measure is part of our ongoing efforts to ensure that every SLCB branch meets the highest standards of safety, efficiency, and modern service delivery,” the bank stated.
During the renovation period, all transactions and services previously handled at the Wilkinson Road Branch will be seamlessly redirected to the SLCB Congo Cross Branch, conveniently located along Main Motor Road next to the NP Congo Cross Filling Station. Customers may also visit nearby branches at Lumley and Youyi Building, or continue enjoying uninterrupted service through SLCB’s digital platforms, including the SLCB Mobile App, Mi Yone SLCB Moni Wallet, Corporate Internet Banking, and USSD banking via *944#.
SLCB expressed appreciation to its loyal customers for their patience and understanding during this period. “We recognize that any temporary closure may cause some inconvenience, and we sincerely thank our customers for their continued trust and cooperation as we work to create a better banking environment for everyone,” the statement added.
The renovation of the Wilkinson Road Branch forms part of SLCB’s broader modernization and customer care strategy, which seeks to combine digital innovation with upgraded physical facilities to deliver exceptional value.
As one of Sierra Leone’s most trusted financial institutions, SLCB continues to put people first, ensuring that every improvement project benefits not only customers but also the dedicated staff who serve them daily.
Upon completion, the Wilkinson Road Branch will offer a more welcoming, efficient, and secure banking space, reflecting SLCB’s vision of being “the people’s bank, committed to progress, safety, and service excellence.”
