Orange Sierra Leone and Orange Money SL Ltd have uncovered a case of financial fraud involving a group of agency contract workers, including field sales agents (FSAs) suspected of manipulating customer credentials without consent.
This misconduct was detected during a routine internal audit, thanks to the company’s strong internal control systems. The systems are designed to safeguard customers’ assets and ensure full compliance, flag irregular transactions that led to the identification of the fraudulent scheme.
As a responsible corporate entity, Orange considers the protection of customer funds and data as a top priority. The incident is a serious breach of trust and ethics, and all individuals implicated have been referred to the Criminal Investigations Department (CID) of the Sierra Leone Police for further action.
Alfie Barrie, the company’s public relations officer said: “This case highlights the strength of our anti-fraud mechanisms. Our controls worked exactly as designed — detecting, escalating, and enabling immediate action. We operate with a strict zero-tolerance policy towards fraud and unethical behaviour.”
He said Orange Sierra Leone and Orange Money SL Ltd are taking all necessary measures to strengthen preventive protocols and ensure such incidents do not happen again. Additional safeguards are being implemented to reinforce protection for Orange Money customers and partners.
The company reiterates its unwavering commitment to ethical conduct, transparency, and accountability. As a trusted partner in Sierra Leone’s digital transformation, Orange continues to invest in strong governance frameworks to ensure the highest levels of trust and safety for all its stakeholders.
Orange is here! bold, responsible, and committed to protecting what matters most.
